The State of Work Alignment affects the bottom line 21 Critically, aligned workers are focused on high-impact, strategic work, such as com- ioral and social determinants and make real-time deci- petitive intelligence, effective of health. Care Teams use sions. “If we don’t have use of technology, and inno- Cityblock’s care delivery that same mindset—of the vation. Unaligned workers are platform, Commons—which members being at the center bogged down by staffing and was co-designed by clini- of everything we do—and personnel challenges. They are cians, engineers and data if all of our activities don’t twice as likely as aligned work- scientists—to align around have that same purpose and ers to cite poor management each member. Co-founder why,” she says, “then all of decisions as a challenge. and CEO Iyah Romm says the work that we’re doing alignment is essential in runs the risk of being ALIGNMENT IN ACTION uniting cross-functional disjointed or fragmented.” teams to deliver the best Cityblock Health, a Brook- possible care. “Without Clarity of mission has Aligning around lyn, New York–based, tech- aligned priorities and ways enabled Cityblock to rede- 75% nology-driven health-care of working, we’ll never get fine health care for thou- of aligned workers feel company, is reimagining anything done in a complex sands of members across empowered to make a “North Star” an industry long known for ecosystem,” he says. the communities it serves. strategic business resistance to change. The And for Romm, this is just decisions or pursue new to transform company is committed to For Theresa Soriano, City- the beginning of bringing business opportunities. offering member-first, tech- block’s northeast regional better care to neighborhoods nology-enabled care to chief health officer, setting a where it’s needed most. health care in improve health outcomes in North Star to guide all “You ultimately end up underserved communities. decisions and actions was building for your goals … 22% underserved key. It empowers everyone and so setting goals that At Cityblock, integrated, from Community Health force you to think in different of unaligned workers multidisciplinary care teams Partners in the field to soft- ways than the status quo is, feel the same way. communities work collaboratively to ware developers in the office I think, a requirement for address the medical, behav- to recommend improvements driving meaningful change.” © SLACK TECHNOLOGIES, INC. 2019