The State of Work The alignment paradox 3131 TOP MANAGEMENT AND communication challeng- CULTURE CHALLENGES ALIGNMENT IN ACTION ing. The same can be said of GLOBALLY those who work with different people and teams every day— Canada’s largest 63% of them feel the strain. Martin Wildberger, Collaborating with bank leverages Executive Vice people across President, Innovation Knowledge workers need 1 several time zones and Technology, RBC better (not more) software new tech tools Adding more software and to reinvent itself communication tools isn’t the Using more than answer—workers need better six apps per day When used well, technology solutions. Knowledge work- 2 is a key driver of innovation ers often find their attention divided across multiple ave- nues, and the proliferation of workplace software that Receiving more Reinvention is not just the transforming itself into data, which we are able to (mostly) enhances productivity than 25 emails daily domain of startups. Disruption a digital-first institution, connect and analyze through can also contribute to frag- 3 in this new era of work is according to the company’s new techniques like AI,” mentation of attention. something even the largest executive vice president of Wildberger says. “As a result, and most successful enter- innovation and technology, we will soon only be limited by More than half of knowledge prises are tackling head-on. Martin Wildberger. our own imaginations. These workers who use more than Working with And leaning into new technol- advancements are allowing us six apps on a daily basis find different people and ogies is a major part of that “One of the most exciting to not only derive better solu- cross-functional communica- 4teams every day* transformation. things on the innovation front tions to problems we’ve been tion challenging. The same is we’re approaching an age wrestling with for ages, but applies to those who receive The Royal Bank of Canada, where we have access to tre- more importantly to do things more than 25 daily emails. *For each condition, more than half of respondents found a 150-year-old bank and mendous compute capacity that we’ve never done before.” it challenging to “communicate with coworkers in different teams, departments or offices.” the largest in Canada, is alongside an abundance of © SLACK TECHNOLOGIES, INC. 2019